Secure and optimize your contact center with ChromeOS
Deploying ChromeOS can enable your contact centers to be cloud-first and agile, while improving agent productivity, securing business data and ensuring a stress-free device deployment and management process for your IT staff.
Download this solution brief to learn how Acer has engineered its portfolio of ChromeOS Enterprise devices for contact centers.
What are the benefits of using ChromeOS in contact centers?
ChromeOS enables contact centers to adopt a cloud-first approach, enhancing agility and improving agent productivity. It features built-in security measures that protect business and customer information, reducing the risk of employee errors. Additionally, ChromeOS devices can be deployed and managed easily, even in environments with high turnover rates.
How does ChromeOS improve agent productivity?
ChromeOS reduces cognitive load on agents by providing an intuitive and user-friendly experience. With features like Google Safe Browsing to block malicious sites, automatic security updates, and a built-in Titan C security chip, agents can focus more on their tasks. This setup can save up to 3 hours per agent per week in downtime.
What is the deployment process for ChromeOS devices?
Organizations can deploy ChromeOS devices quickly, often within minutes, using zero-touch enrollment and cloud profiles. This allows for easy management from anywhere, with over 500 configurable policies available. Existing Windows and Mac devices can also be repurposed into a managed Chromium environment with ChromeOS Flex, streamlining the onboarding process.
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